Imagine showing up to vote, providing your identification but being told your vote won't count. Greenwood's Crystal Kennedy experienced just that.

"I've been registered, I voted last year and now it's saying I can't and this is a big election", said Kennedy.

When she went online to check for polling locations she typed in her information only to see that she was not recognized.

"It said I wasn't registered so the first thing I did was call the annex building and I said we have a problem here", said Kennedy.